Shipping & Returns
So, you've chosen the perfect bathroom decor, and now you're wondering what comes next?
We offer complimentary shipping on all orders and ship to any state in the contiguous United States. Most of our products are delivered via a freight carrier directly from the manufacturer, and you can expect your item within 5-14 days with the majority of products delivered between 7-10 days. All vanities are delivered residential curbside with lift gate.
We strive to make the delivery process as quick and seamless as possible with streamlined communication with our manufacturing partners and fulfillment providers. Here is our exact process:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. The moment we receive your order, we automatically reach out to our suppliers and confirm that the product is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. In the event your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.
Order Shipment & Tracking
Once your order is confirmed to be in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, please follow up with us at email@example.com and we’ll be sure to fix the issue and have your decor on the way to you as soon as possible.
FREIGHT ORDER DELIVERY
For products delivered via freight (nearly all vanities), the freight carrier will contact you 24-48 hours in advance to schedule an appointment to deliver the items to you. Please arrange to be available to receive the package and please be sure to fully inspect your package and products immediately upon arrival before signing for the package.
*Your signature at the time of receipt indicates that the product and packaging have arrived without damage and you have received all boxes for your order. Before signing, please be absolutely sure that you have received all boxes (the number of boxes is noted on the Bill of Lading (BOL) receipt) and that the product and boxes are not damaged.
We work with experienced and reputable freight carriers, but these items can be fragile, so if you notice any damage to the packaging or the product that could have occurred while in transit, please follow these steps:
- -Do not sign for delivery.
- -On all delivery receipts, provide a detailed description of visible damage to the product or the packaging. This description should be on both the driver's copy of the receipt as well as your copy.
- -If there is visible damage to the packaging and you are not sure if the product itself is damaged then please note the visible packaging damage on the receipt. Be as detailed as possible.
- -Have the carrier's agent (driver) sign the receipt.
- -Please send five (5) photos of the damage along with a detailed description within 1 business day to firstname.lastname@example.org.
- -We will then process an insurance claim with the freight carrier on your behalf.
Things to look for and note on the delivery receipt:
- If arrived with no pallet
- Shrink wrap is torn
- Any dents or crushed corners on box (note the location of the dent)
- Crack on countertop, backsplash or mirror
- Arrived with no straps
- Wet or dirty box
- Forklift punctures in box
- Holes in box
- Any additional outside damage to packaging
Be as picky as possible and note all damages or dents to the box, it will only benefit you in the case of damages inside the shipment.
All freight shipments are delivered residential curbside with lift gate. This means that your package will be unloaded from the truck and placed on your driveway or curb area. We recommend making sure you have a friend available to help you move your vanity inside to the designated area in your home.
Please note that if the driver cannot get in touch with you to make a delivery appointment or you fail to be available during the scheduled appointment time of delivery and the delivery is not completed, you will be subject to return shipping costs and the 25% restocking fee.
Product Quality Guarantee
We pride ourselves on making very happy customers, and we will absolutely ensure that if you ever receive a damaged item from shipping and handling and you follow the steps above for noting the damage upon receipt, you will be fully refunded or immediately sent a replacement part.
If you received your product and you've decided you would like to return the items because of preference reasons, please notify us within five (5) business days from the day of delivery to contact us and request a return. All returns must be in new and non-installed condition with original packaging. If you purchased your items in a set, you will need to return the full set (i.e. vanity and top). You will have to cover the return shipping cost as well as the 25% restocking fee.
Please email email@example.com with your return request as well as your confirmation number and item(s) SKU, so we can process your refund minus the 25% restocking fee upon receiving your item(s) in excellent condition. Refunds will only be issued to the original credit card that you use when placing your order.
*Please note this return policy applies to all products except those manufactured by the Bosconi brand. If you wish to return a Bosconi product, you must notify us to request the return within three (3) calendar days (72 hours) of delivery.
Returns or Exchanges Due To Product Defects
If you discover a product defect with your new item and you'd like a replacement part or to return the full set, please notify us within five (5) business days of receiving the product and we will process the return or request for a replacement part with the manufacturer. Please note that all defective items must be returned in the original packaging.
In addition, all of our products are covered by limited warranties of the subsequent manufacturers and provide limited coverage of defective parts. If you have a defective part and would like a replacement, please reach out to us and we'd be happy to help put you in touch with the manufacturer.
Please note that our return policy and manufacturer-provided warranties on products do not extend to any plumbing or components damaged due to improper installation by any individual or third-party dealer.
*For this reason, we highly recommend to our customers that you hire an experienced plumber to properly install your bathroom vanity and related accessories.
If you just placed your order and we didn’t ship your products yet, please contact us immediately for a refund minus a $25 processing fee.
All orders canceled after 24 hours are subject to a 25% restocking fee. If your order has shipped, you will have to refuse the package and the carrier will send it back to us. You will be responsible for actual return shipping charges. The item must be shipped back in the original packaging and in excellent condition. *We recommend insuring the package to ensure the return shipment arrives in perfect condition.
The manufacturer will inspect the returned items to ensure it is still in excellent condition and in original packaging, and once approved, we'll issue a credit to your account minus the 25% restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
If you have any additional questions on the delivery process, please don’t hesitate to email firstname.lastname@example.org and get in touch.